Frequently Asked Questions
You have plenty of argon when you first get into the “red zone.” Call for a refill when you are almost at the bottom of the “red zone,” or sooner if you have a special event and want to be sure you have enough.
Call Analgesic Services, Inc. at 888.928.1068 for local delivery (Northern California and Arizona), or Westair at 555.123.4567 (Southern California).
Yes! It can be reconditioned, in most cases. If your Device is still under warranty, contact the dealer from which it was purchased. If out of warranty, contact Analgesic Services, Inc. for repair services.
If you want to “stretch out” a little, we can help! Call Analgesic Services, Inc., 888.928.1068 and let us know how long you want the new hose with quick connectors, we’ll help you out.
Check to see if the needle is bent or damaged. If you have used the same needle for some time, you may need to replace it. Contact us for repair services and replacement accessories.
In some cases, yes. We can adapt your Vino Argo® to handle two devicess, or one Pungo and one “The Other One”. We even have custom under/in cabinet installations available in some areas, where you see nothing but a small chrome outlet in your cabinet and simply plug into your argon whenever you want!
We have installed dozens of custom systems powering one or two devices at a time, to as many as six operating at one time! Call Analgesic Services, Inc. for details at 888.928.1068
The gauge on the Vino Argo® kit has a green FULL mark around 2000 psi. However, we typically fill our cylinders to approximately 1500 psi, mostly for safety reasons.
One simple way to check for leaks is to disconnect the hose from the regulator, and fully open then close the cylinder. Watch the gauge needle. If the pressure indicated does not decrease, there is no leak in the regulator. Disconnect the hose from the Vino Argo® adapter handle and connect it to the regulator only. Then fully open and close the cylinder. Watch the gauge needle again. If the pressure indicated does not decrease, there is no leak in the hose. Finally, connect the other end of the hose to the Vino Argo® adapter handle. Fully open and close the cylinder once more. Watch the gauge needle. If the pressure indicated does not decrease, the complete system is not leaking. If at some point you do see that the gauge needle starts to fall, then the last component connected may need service. The most common leak, however, is that there is no O-ring between the Vino Argo® adapter handle and the Device. You MUST have an O-ring on the adapter handle when you install it on the Device.
The gauge has a red “REFILL” mark from 0-500 psi. When the needle is at the top of the red mark (500 psi), you still have about 1/3 of the capacity remaining. We typically recommend that you call us for a refill when the gauge is around the “F” in “REFILL.” Once requested, we can typically get a refill to you within a week, and you will likely have plenty of Argon gas remaining to last until your refill.
It is best practice that when you are done accessing your wine, you remove the needle from the cork immediately. This will allow the cork to reseal and prevent air from entering the bottle. You may leave the Device clamped onto the bottle, and it is perfectly fine to leave the Vino Argo® hose attached to the Device. Another best practice is to close the Argon cylinder when it is not in use.
If you remove the Vino Argo® adapter handle from the Device, you may find that the O-ring (washer) remains in the Device. This is common. If the O-ring is not severely damaged, it can be replaced on the center tip of the Vino Argo® adapter handle & reinstalled onto the Device. If it is damaged, replace it with one of the extra O-rings that came in the Vino Argo® kit box. You MUST have an O-ring on the Vino Argo® adapter handle when you install it on the Device! Contact any distributor if you need additional replacement O-rings.
Device
The Vino Argo® kit uses a regulator at the cylinder to reduce the pressure entering the Device. This provides an extra measure of safety when using the device. Device capsules have 2600 psi when full; with the Vino Argo, there is only 50 – 60 psi entering the Device. This reduced pressure may cause the Device to pour a little more slowly—it also means that you are less likely to over-pressurize the wine bottle, and therefore reduce the chance of breakage.
Remove the foil capsule covering the cork—it can prematurely wear out the needle.
Look for any silver coloring on the needle, especially at the tip—the Teflon coating is wearing off, and the needle should be replaced.
Press the Argon delivery button on your device for 1 second just before sinking the needle into the cork—this will push any air out of the needle and pre-load it with Argon.
After pouring your wine, pull the needle back out of the cork. Leaving it in the cork provides an opening for air to enter the bottle.
Let the bottle rest for a few minutes after removing the needle. This will give the cork time to reseal before you put the bottle back on the shelf.
UHP Argon gas is an asphyxiate, ALWAYS use in well ventilated spaces. Close the Argon cylinder valve when the system is not in use.
Thank you for purchasing the Vino Argo® System for powering your wine preservation device. We take great pride in our products, services, and workmanship. For this reason, the Vino Argo® system is backed by a ninety (90) day limited warranty. Our goal is to be certain that the product you purchase provides you with both quality and value. While our products are manufactured using quality materials, our warranty is not unconditional. Our warranty does not cover product damage that may result from abuse, normal wear and tear, or damage by common carrier or airline. Our warranty specifically excludes damage to other products and contents (including, but not limited to, wine extraction devices, wines extracted from bottles, wine bottles, and glassware) due to the failure of the product. We respectfully reserve the right, at our option, to repair or replace Vino Argo® products we deem to be covered under our warranty. For more details, questions, or comments please call us at 888 928 1068. For warranty and repair evaluation, simply send the product to us and we’ll take care of the rest. We will professionally repair, or if not possible, replace it with a similar product. Repair/replacements are usually complete within 2 weeks and we will contact you if there are any problems, or when ready to ship.
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